support

need a hand? we're happy to help.

get in touch

email us at hello@lilfriends.app and we'll get back to you as soon as we can — usually within a couple of days.

to help us sort things out faster, it's great if you can include:

• your device and OS (for example, iPhone 15 on iOS 18, or a Pixel on Android 15).
• the email tied to your account, or your Apple / Google sign-in email.
• a short description of what happened — and a screenshot if you have one.

common questions

portraits

your AI portraits live in the app once they've finished generating. if one doesn't look quite right, you can generate a new one — clear, well-lit photos of your pet tend to give the best results. still not happy? email us and we'll take a look.

subscriptions & billing

subscriptions are billed by the store you signed up through, and you manage or cancel them there:

• android — Google Play → payments & subscriptions → subscriptions.
• iphone — Settings → your name → subscriptions (or App Store → your profile → subscriptions).

if you were charged for something that doesn't look right, reach out and we'll help sort it.

sign-in

lil friends uses Apple or Google sign-in, so there's no separate password to remember. if you're locked out or having trouble signing in, email hello@lilfriends.app from the address linked to your account and we'll help you get back in.

account & data

you can delete your account and the data tied to it at any time — see delete your account for how. to learn what we collect and how we handle it, read our privacy policy.